The Chosen course gives you more job opportunities as compared to other technologies as demand is more as compared to supply for this technology. You would be skilled to implement configure operate Cisco IPT, Cisco CVP, & Cisco unified contact center UCCE.Cisco IP Telephony : General term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally was carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Cisco Call Manager and Cisco IP Phones provide an IP telephony solution that operates on an IP infrastructure. The clustering architecture of Cisco Call Managers allows you to scale to a highly available voice-over-IP (VoIP) network.Cisco CVP : Cisco Unified Customer Voice Portal (CVP) is a powerful VoiceXML-based voice self-service platform ( Interactive Voice Response-IVR) that enables customers to efficiently retrieve the information they need from the service provider over the phone. Customer listens to prerecorded prompts & responses with DTMF key, CVP then in response fetches required information from external databases, mostly & plays to customers. Hence most of the customer's queries are answered without transferring call to contact center agentCisco Unified Contact Center Enterprise (UCCE) : delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It is a multi dimensional contact center where customer's queries can be resolved by customer representative-agent, over phone (Voice)- call center or customer may contact to agent via Email, Web, Social sites like Twitter , face book etc.

UCCE Implement & Operate Bootcamp

UCCE Overview

Evolution of UCCE
UCCE Versions
CVP Components
UCCE Components
Features of CVP
Features of UCCE
UCCE/CVP Architecture and Deployment Models

Implement

Implementation

Installation of CVP components for Standalone CVP call flow model
Installation of CVP Server
Installation of Operations Console
Standalone CVP LAB exercise

Inbound Gateway configuration
Configure VXML server
Configure Media server
Configure VXML Gateway
Develop custom CVP VXML application (IVR Scripting) using Call Studio & Deploy

Installation of ICM Components

Prerequisites
Create VM
SQL Install
Apply Best Practice settings at OS & SQL level
Install ICM Software
Using ICM Tools

Domain Manager
Web Setup Tool
PG Setup Tool
ICMDBA
Diagnostic Framework Portico

Integration of ICM with CVP & CUCM
Integration verification by receiving incoming call via CVP & sending it to CUCM registered Phone
Install CTI Server
Install Finesse Server

Deploy Features

Build ICM Call Routing Scripts

Basic ICM Scripting

Using ICM Script Nodes

Transfer call to Agent

VRU only call flow model exercise

Scripting with Microapps
Deploy Use cases for Play Media (PM)
Deploy Use cases for Menu (M)
Play Queue

Comprehensive call flow model exercise

Create Call Studio based CVP VXML application(IVR Scripting) to Pass Variables from CVP VXML application to ICM
Use of Audio, Menu & sub dialogue start, return elements
Pass Variables data to Agent Desktop